Enhancing Customer Interactions via Internal Knowledge Base
Nir Cohen shares how he improved customer-facing interactions by developing an internal knowledge base.
Creating Effective Content for Your Target Persona
Jan Young talks about creating content tailored to your target persona, and how to use a neuroscience-based approach to maximize its impact.
Scaling and Gamifying Customer Training
Boaz Gordon highlights Centrical's innovative approach to customer education through a gamified and personalized program.
Navigating the Content Challenges in Small Startups
Chilik Hochberg highlights the different considerations of creating content in small startups.
How to build a scalable onboarding program
Inbar Rodan shares the story of how she developed a scalable and effective user onboarding courses that cut onboarding time by 50%.